Product Support Agreement
Maximise Performance. Minimise Downtime.
At Scantech, we understand that your analyser is a critical part of your operation—a significant capital investment that deserves comprehensive protection. A Product Support Agreement (PSA) ensures your analyser delivers optimal performance, long-term reliability, and complete peace of mind.
What is a PSA?
Scantech’s Product Support Agreement is a proactive maintenance and technical support program designed to:
- Extend the life of your analyser
- Ensure optimal accuracy and performance
- Minimise unexpected downtime
- Maintain radiation safety and regulatory compliance
- Protect your investment with expert technical support
What’s Included?
- Scheduled on-site service visits by a qualified Scantech Service Engineer
- Full system inspection, radiation safety checks, diagnostics, and optimisation
- On-site training for key personnel
- Comprehensive service visit reports and actionable recommendations
- Calibration reviews and adjustments
- Ongoing Remote Monitoring, including routine status checks and performance monitoring of the analyser system
- Monthly PSA reports outlining the health of the analyser
- Source top-up labour and analyser optimisation included
24/7 Technical Support
- Expert assistance from our global team of scientists, engineers, and calibration specialists
- Support via phone, email or secure digital communication and remote access platforms
- Comprehensive support including calibration reviews, troubleshooting, and general technical guidance
Priority Service
- Fast response to breakdown calls
- Priority spare part shipments within 24 hours
Benefits of a PSA
| Benefit | Description |
| Extended Equipment Life | Keeps your analyser operating at peak efficiency over time |
| Reduced Downtime | Prevents costly disruptions and emergency repairs |
| Improved Safety | Ensures compliance and reduces risks |
| Cost Savings | Proactive care lowers long-term maintenance and repair costs |
| Enhanced Reliability | Maintains data accuracy and operational consistency |
| Regulatory Compliance | Helps you meet safety and industry standards |
| Warranty Protection | Required to maintain warranty coverage |
| Sustainable Practices | Minimises waste through long-term equipment usage |
"When commodity prices were strong and rising, mining companies could afford minor inefficiencies in their plants. That is rarely the case in these days of lower-grade deposits, lower metal prices and economic pressure from every direction. “We have to do better with lower costs,” said Philip Thwaites, manager of process control for XPS Consulting & Testwork Services. “If you’re not efficient, you’re not going to be around. And our industry can be a lot more efficient.” According to Thwaites, measurement is the cornerstone of control and efficiency. “If you have a poor measurement, or no measurement, you can’t do good control,” he explained. But this is changing. More and more mining companies are conscious of improved measurements and endorsing control, automation and next-generation technologies. What is more, there has been significant progress in automated instruments recently. These measure crucial parameters in the processing circuit and equipment to allow operators to monitor and adjust process control as needed."
Alexandra Lopez-Pacheco, CIM, October 2015